Returns are permitted within 10 days of delivery.
Please submit returns via our return portal (https://urban-oxygen.com/a/returns) before sending the items back. Items sent back without authorization may be rejected.
Free Domestic returns on full priced items. Return shipping for sale items will be paid by the customer. Items discounted 50% or more are final sale.
Return shipping paid by customer on international orders. Please email us for authorization and instructions.
All items must be returned unused, in its original conditions and tags. Any items returned damaged, altered or washed will be rejected and sent back to the customer. Footwear must be returned with its original box.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The refund will be issued within 7 days of receiving the item to the original form of payment. The shipping fee is non refundable.
We reserve the right to reject the non respected returns. Rejected returns may sent back to the shipping address.