When will my order ship?

All orders will be processed and shipped within 24-48 hours. All of the orders are shipped
from Chicago.


Where do you ship and how long the shipping takes?

We ship worldwide. Please refer to the shipping page above for the transit time.
All shipping types are trackable.

We don't ship to PO Boxes or forwarding freight addresses. Please reach out to
us if you have any questions.


Do I have to pay duties?

All shipments outside of United States are Delivery Duty Unpaid (DDU).
The duties and taxes may occur. The amount is decided by your local customs
office, we have no way of estimating it.

If you wish to have Delivery Duty Paid (DDP) shipping, please reach out to us
with your address and the items you wish to order.  Delivery Duty Paid Quote

We are not responsible and will not issue refund for packages returned for
unpaid duty fee. 


How do I return an item?

All items must be returned unused, in its original conditions and tags. Any items returned damaged, altered or washed will be rejected and sent back to the customer. Footwear
must be returned with its original box.

Please submit returns here (Return Request) before sending the items back. 
Items sent back without authorization may be rejected.

Urban Oxygen Returns
651 W Washington Blvd
Suite 301
Chicago, IL 60661


When will I receive the refund?

Once your return is received and inspected, we will send you an email to notify you
that we have received your return.

Refund are processed within 5 days of receiving the item to the original form of payment.
Please note that your financial institution  could take up to 3 days to credit the amount
to your account. 

What kind of payment options are accepted?

We accept all major credit cards. All charges are in USD.

If you wish to pay in your local currency and via local bank transfer.
We currently have the options below -

Europe (EURO)
Australia (AUD) 
iDeal (Netherlands)
Alipay (China)

Please reach out to us via the email link below for bank transfer details
and list of items you wish to order. 


We use industry standard secure payment system to process payments.
We do not store any payment information in our database.


What size should I order?

We have size details and fit of the item on each product page. If you wish to
know the measurements or have questions, please email us or message us via
live chat


How do I track my order?

Please sign in to your account via the account option on top. All order and shipping
information will be found there with tracking links.


How does pre-order works?

The estimated arrival date of the product is mentioned on the product page.
The total amount of the order will be charged at the time of ordering. 

Standard return policy applies to the pre-order items.


How do I stay up to date on new arrivals, private sales and more?

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